Help Center

Address:

PO Box 5051 Wheeler Heights Post Office

Wheeler Heights NSW 2097 Australia

•      Email: info@denneroll.com
  
•        For all enquiries please call 1300 659 673

ORDERS  – Please email orders to info@denneroll.com. (No phone orders will be processed, pricing information will be emailed to approved practitioners only)

Denneroll Office Hours:  Monday - Friday 9am -5pm

www.Denneroll.com

Spinal Health Distributors

·         Phone:  (204) 890-4420

·         Email: support@spinalhealthdistributors.ca

www.dennerollspinalorthotics.ca

There are a couple of ways to update your email address:

• Phone (208) 939-0301
• Email info@idealspine.com

Each online account is associated with an email address.  Your email can only be used under 1 (one) account. 

To reset your password, please click on this link:  https://chiropractic-biophysics.myshopify.com/account/login#recover-password

If you are still having troubles, please give us a call.  We will be happy to assist you over the phone.

• Each account must have a valid email address.  If your email is no longer valid, please contact CBP to update your account information.  Once this information is valid, you will be able to proceed with your checkout. If the problem persists, please email Annie Allred at annie@idealspine.com.
• If you are receiving the error “NO SHIPPING METHODS AVAILABLE”, please contact Annie at annie@idealspine.com or (253) 363-7207.

To cancel or change your order after placing it, please call CBP at (208) 939-0301.  Please note that your order may begin processing immediately after order placement and it may not be possible to change items or cancel at that time.  

• Orders cancelled after 4 PM on original order date will be subject to a 3% processing fee.

We accept: 

• Visa
• MasterCard
• American Express 
• Discover
• Check  **
  

We do not accept cash on delivery.  All orders must be paid in full prior to shipping. 

** By phone only.  Please call us with your order at (208) 939-0301.

Sales Tax is charged in the following states by the vendor listed below:

• Chiropractic BioPhysics:  ID
• Circular Traction: CA
• TruCurv: CA
• Proper Pillows: All States Except AR, DE, ID, MI, NH, NM, OR, RI
• Berry Translations:  NY

If you were charged sales tax by mistake, please contact CBP immediately.  We will refund the sales tax amount directly back to your payment option. 

Product(s) that are on backorder are noted with "This product is currently out of stock" on the product page.

• Shipping charges do not reflect a separate shipment for Out of Stock Items.  Additional shipping charges may apply for multiple shipments.
•  We (CBP) will make every effort ship your full order (In Stock & Out of Stock) for the shipping charges processed.
• If we (CBP) are unable to accommodate the multiple shipments, you will be contacted prior to your order being shipped.
• Note the “Expected In Stock Date” is an estimate.  Product(s) will be shipped immediately once in stock.

Please check your order upon delivery to ensure you have received the full & correct order.  If you receive the incorrect item or a damaged item, please call us immediately at (208) 939-0301.  Once your correct order is verified, a FedEx Return Shipping Label will be emailed to you for the return of the incorrect or damaged item(s).  The correct or replacement item(s) will be shipped immediately from CBP. 

• If item(s) are incorrect or damaged: Customer must contact CBP within 1 week of receipt/delivery of item(s). The item(s) will be shipped immediately from CBP. 
• After 1 week of receipt/delivery of item(s), CBP will not be liable for any incorrect or damaged item(s).

We understand that sometimes a mistake is made, and an item is missing from an order.  We do apologize for when this happens.  Please check your order upon delivery to ensure you have received the full & correct order.

• If Item(s) are missing from an order: Customer must contact CBP within 1 week of receipt/delivery of item(s). The missing item(s) will be shipped immediately from CBP. 
• After 1 week of receipt/delivery of item(s), CBP will not be liable for any missing item(s).

• Sale Discount is off our regular prices.  Package deals are not included.
• Only 1 (one) discount can be applied per order.
• Coupon Code MUST be entered at checkout.  The discount will NOT be applied to processed/completed orders.  NO EXCEPTIONS.
• Discounts will not be applied to any orders received before or after the sale date terms.  NO EXCEPTIONS.
• Please check specific sale terms for order acceptance (phone or online).

CBP offers an exclusive everyday volume pricing on the Dennerolls & Pro Lordotics (Stroops Version).  This everyday pricing can be used in conjunction with 1 (one) coupon code per order. 

For all other CBP Products, only 1 (one) discount can be applied per order. 

Unfortunately, we cannot refund the discount amount.  If you would like to take advantage of the discount, we can void out your order so that you can apply your coupon code. Call us (CBP) immediately at (208) 939-0301.   

Please note:

• Orders can be voided up to 2 hours after order placement online during business hours**. 
• Your order may begin processing immediately after order placement and it may not be possible to void or cancel at that time.

** CBP Business Hours: Monday - Thursday  8 AM - 4 PM MST,  Friday  8 AM - 12 PM MST

In-stock items typically ship within 2 - 4 business days depending upon the manufacturer. 

• Some items are made upon order.  These items are noted with their specific shipping time frame. 
• Out of stock items will ship as they become available.
• Processing time does not include Saturday & Sunday

The shipping carrier will vary depending upon the manufacturer.  

Transit times will depend on the service selected at checkout.  This does not include order processing time by the manufacturer.

• Ground Shipping:  2 - 7 business days
• International Shipping:  6 -10 business days
• 2 Day Shipping:  2 business days
• Overnight Shipping:  1 business day
• Freight Shipping:  2 - 7 business days

You will receive a shipping confirmation via email with your orders tracking number once your order is ready to ship.  You can also view your order status in your account for the most update to date information. 

Taxes & Duties are NOT included in the shipping charge. 

Shipping charges are calculated by the shipping carrier based upon the order weight and box size.  Our online store offers items from multiple manufacturers.

• For orders with products from multiple manufacturers, each shipping charge will be included at checkout unless specified on the item page.  
• Multiple piece shipments or large orders require additional shipping charges. 

The CBP Office will be closed:

• July 4-5, 2020 in observance of Independence Day
• September 7, 2020 in observance of Labor Day
• November 26-27, 2020 in observance of Thanksgiving
• December 24-25, 2020 in observance of Christmas Eve & Christmas Day

No orders will be processed or shipped when the CBP Office is closed.  Please refer to the 2020 CBP Holiday Hours for the exact date(s).  CBP will process and ship all orders when normal business hours are resumed. 

Note: This includes 2 Day and Overnight Shipping options.  

• Returns must be made within 2 weeks of the original purchase date, product(s) must be unused and in original product packaging.
• Buyer is responsible for return shipping costs.
• Once the product is received, please allow 5-7 Business Days for the refund to be applied to your account (original payment method).
• A 3% Processing Fee will be applied to all refunds.
• Shipping charges will not be refunded
• No returns for product(s) that have been used.

All Returns must have a Return Authorization Number.  

Please call CBP at (208) 939-0301 to obtain this number.  

ALL Sales Final for DVD's, CD's and Books.

• Within 3 months from date of purchase.
• Buyer is responsible for return shipping costs & re-shipping costs on their order errors.
• Include a copy of the receipt with the reason for the return.
• Product must be unused and undamaged in original packaging.
• Once the product is received, please allow 5-7 Business Days for the refund to be applied to your account (original payment method).
• A 3% Processing Fee will be applied to all refunds.
• Shipping charges will not be refunded.
• No Returns accepted after 3 months from the date of purchase

All Returns must have a Return Authorization Number.  

Please call CBP at (208) 939-0301 to obtain this number.  

Exchanging CBP Items:

• Within 3 months from date of purchase.
• Product must be unused and undamaged in original packaging.
• Include a copy of the receipt with instructions for the product exchange.
• Once the product is received, please allow 1-2 Business Days for the product exchange.
• Product exchange shipping charges will be the customer’s responsibility.
• No exchanges accepted after 3 months from the date of purchase.

Ship all Returns and Exchanges to:

CBP Seminars

1160 Taylor Street Suite 100

Meridian, ID 83642

• Must be within three months from the date of purchase.
• Product must be unused and undamaged in original packaging.
• Must include a copy of the original invoice with the reason for the return or must be verbally preauthorized. 
• A 3% processing fee will be applied to all refunds.

• Must be within 3 months from date of purchase.
• Product must be unused and undamaged in original packaging.
• Include a copy of the receipt with instructions for the product exchange.
• Once the product is received, please allow 1-2 Business Days for the product exchange.
• Product exchange shipping charges will be the customer’s responsibility.
• No exchanges accepted after 3 months from the date of purchase.
• A 3% processing fee will be applied to all refunds.

Ship all Returns & Exchanges to:

Circular Traction

7602 Talbert Avenue, Unit 9

Huntington Beach, CA 92648

• 21 day Return Policy from day of delivery.
• No full refunds after 21 days.
• 20% Restocking Fee on orders exceeding 21 days after day of delivery.
• Items returned must be unused & undamaged.
• No Restocking Fee on shipper errors.
• Buyer is responsible for return shipping costs & re-shipping costs on their order errors.
• Shipper error costs will be covered by the shipper
• A 3% Processing Fee will be applied to all refunds.

Ship all Returns to:

TruCurv Products

Peter T. Palomino

812 Westmont Drive

Alhambra, CA  91803

Full Foot Lifts

• NO REFUNDS ON THIS PRODUCT
• NO EXCHANGES ON THIS PRODUCT
• ALL SALES FINAL FOR FULL FOOT LIFTS.

Limited Warranty

3-D In Office Denneroll Traction Table System &

2-Way Apparatus

The Limited Warranty applies to the 3-D In Office Denneroll Traction Table System & 2-Way Apparatus, and only for these products, purchased from Chiropractic BioPhysics (CBP). Straps and Ratchet systems, components of the 3-D In Office Denneroll Traction Table System & 2-Way Apparatus, are not covered under the Limited Warranty.

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period.

During the warranty period, CBP will repair or replace, at no charge, products or parts of the product that prove defective because of improper material or workmanship, under normal use and maintenance.

The Warranty Period for the 3-D In Office Denneroll Traction Table System & 2-Way Apparatus purchased from CBP is 1 year from the date of purchase.

• To obtain warranty service, you must first contact CBP to determine the problem and the most appropriate solution for you.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

The Limited Warranty applies to the following Denneroll Products, and only for these Denneroll Products, purchased from Chiropractic BioPhysics (CBP).

• Cervical Denneroll (Small, Medium, Large)
• Lumbar Denneroll (Small, Medium, Large)
• Thoracic Denneroll
• Thoracic Retrainer
• Thoracic Support Block System
• Compression Extension Unit
• Posture Regainer
• ScoliRoll (Lumbar, Thoracic)
• Elevation Blocks

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period; offset, tilt, air pockets, etc. of the foam-based products.

The Warranty Period for the above Denneroll Products purchased from CBP is 3-month user warranty for a single user.

• To obtain warranty service, you must first contact CBP to determine the problem and the most appropriate solution for you.
• CBP will replace the item at no charge within the warranty period.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

The Limited Warranty applies to Stroops Pro-Lordotic Neck Exercisers, and only for Stroops Pro-Lordotic Neck Exercisers, purchased from Chiropractic BioPhysics (CBP).

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period. 

The Warranty Period for the Stroops Pro-Lordotic Neck Exercisers purchased from CBP is 3 months from the date of purchase.

If the Pro-Lordotic breaks within the warranty period:

• Please ship the broken Stroops Pro-Lordotic Neck Exerciser(s) to CBP.
• Include a copy of the original receipt with instructions for the product replacement
• Once the broken item(s) is received by CBP, we will replace at no charge for the item(s) itself.
• Customer will be responsible for all shipping charges.

Return Address:

CBP Seminars

1160 Taylor Street Suite 100

Meridian, ID  83642

Limited Warranty

UTS Total Spine

UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device

UTS Recumbent, Supine and Seated Bench

The Limited Warranty applies to the:

• UTS Total Spine
• UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
• UTS Recumbent, Supine and Seated Bench

and only for these products, purchased from Universal Tractioning Systems (UTS). Straps and spreader bars, components of the products above, are not covered under the Limited Warranty.

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period.

During the warranty period, UTS will repair or replace, at no charge, products or parts of the product that proves defective because of improper material or workmanship, under normal use and maintenance.

The Warranty Period for the:

• UTS Total Spine
• UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
• UTS Recumbent, Supine and Seated Bench

purchased from UTS is 1 year from the date of purchase.

• To obtain warranty service, you must first contact UTS to determine the problem and the most appropriate solution for you.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.