Frequently Asked Questions



Address:

PO Box 5051 Wheeler Heights Post Office

Wheeler Heights NSW 2097 Australia


ORDERS  – Please email orders to info@denneroll.com. (No phone orders will be processed, pricing information will be emailed to approved practitioners only)


Denneroll Office Hours:  Monday - Friday 9am -5pm

www.Denneroll.com


Spinal Health Distributors

·         Phone:  (204) 890-4420

·         Email: support@spinalhealthdistributors.ca

www.dennerollspinalorthotics.ca

There are a couple of way to update your email address:

     ➢ By phone at (208) 939-0301

     ➢ Send an email to info@idealspine.com or annie@idealspine.com

     ➢ FAQ's Contact Form

Each online account is associated with an email address.  Your email address can only be used under 1 (one) account.

To reset your password, please click on the link below:

https://chiropractic-biophysics.myshopify.com/account/login#recover-password.

If you are still having troubles, please feel free to contact either by phone at (208) 939-0301 or the FAQ's Contact Form.  We will be happy to assist you.

Each account must have a valid email address.  If your email is no longer valid, please contact us to update your account information.  Once this has been updated, you will be able to proceed with your purchase at checkout.

     ➢ If you are receiving the error " NO SHIPPING METHODS AVAILABLE", please contact Annie at (253) 363-7207 or annie@idealspine.com.


If the issues persist, please contact Annie at:

     ➢ Phone (253) 363-7207

     ➢ Email annie@idealspine.com

     ➢ Shopify Chat

     ➢ FAQ's Contact Form

We are sorry to hear that there are issues with your online account.  Please try the following:

     ➢ Clear your cache/browser history

     ➢ Reset your password


If the issue persists, please contact Annie at:

     ➢ Phone (253) 363-7207

     ➢ Email annie@idealspine.com

     ➢ Shopify Chat

     ➢ FAQ's Contact Form

If you need to cancel or change your order, please give us a call at (208) 939-0301.  Please note that your order may begin processing immediately after order placement and it may not be possible change items or cancel at that time.  



We are so sorry!   

If you have received an order or item(s) that are damaged, please contact CBP immediately at (208) 939-0301.  Once your order is verified, replacement item(s) will be shipped immediately from CBP.  You will need to provide pictures of the damaged item(s) and packaging.  These pictures can be emailed to info@idealspine.com.

Please check your order upon delivery to ensure you have received the full & correct order.  After 1 week of receipt/delivery of the item(s), CBP will not be liable for any damaged item(s).

We understand that sometimes a mistake is made, and an incorrect item is shipped in an order.  We do apologize for when this happens.  Please check your order upon delivery to ensure you have received the full & correct order.

If you have received the incorrect item(s) in your order, please contact CBP immediately at (208) 939-0301.  Once your correct order is verified, a FedEx Return Shipping Label will be emailed to you for the return of the incorrect item(s).  The correct item(s) will be shipped immediately from CBP.

After 1 week of receipt/delivery of the item(s), CBP will not be liable for any incorrect item(s).

We understand that sometimes a mistake is made, and an item is missed from an order.  We do apologize for when this happens.  Please check your order upon delivery to ensure you have received the full & correct order.

If item(s) are missing from your order, you must contact CBP at (208) 939-0301 within 1 week of receipt/delivery of the item(s).  The missing item(s) will be shipped immediately from CBP upon notification.

After 1 week of receipt/delivery of the item(s), CBP will not be liable for any missing item(s).

We are currently experiencing significant delays in receiving our inventory due to COVID.  

Although we are restocking as soon as items are received, these delays are leading to some online orders being delayed.  Item(s) that are on backorder are noted with "This item is currently out of stock" on the product page.

We truly apologize for this inconvenience.  

Please note that expected in stock dates are only estimates.   In stock time frames may vary.  Item(s) will be shipped immediately once in stock.

Payment Methods accepted by the CBP Online Store:

     ➢ Visa

     ➢ MasterCard

     ➢ American Express

     ➢ Discover

We do not accept cash on delivery.  All orders must be paid in full prior to shipping.  

Sales Tax is charged in the following state by the manufacturer listed below:

     ➢ Berry Translations:  NY

     ➢ Chiropractic BioPhysics:  ID

     ➢ Circular Traction:  CA

     ➢ Proper Pillows:  All States except AR, DE, ID, MI, NH, NM, OR, RI

     ➢ TruCurv:  CA

If you were charged sales tax by mistake, please contact CBP immediately at (208) 939-0301 ext. 3.  We will refund the sales tax amount directly back to your original payment method.

     ➢ Sale discounts are off of our regular prices.  Package deals are not included.

     ➢ Only 1 (one) discount/coupon code can be applied per order.

     ➢ The coupon code MUST be entered when you checkout.  The coupon code/discount will NOT be applied to processed or completed order.  NO EXCEPTIONS.

     ➢ Discounts will not be applied to any orders received before or after the sale date terms.  NO EXCEPTIONS.

     ➢ Please check specific sale terms for order acceptance (phone or online). 

CBP offers an exclusive everyday volume pricing on the Denneroll Traction Units & Stroops Version Pro-Lordotic Neck Exercisers.  This everyday pricing can be used in conjunction with 1 (one) coupon code per order. 

For all other CBP Products, only 1 (one) discount can be applied per order.

Unfortunately, we cannot refund the discount amount.  If you would like to take advantage of the discount, we can void your order so that you can apply your coupon code.  Please give us a call at (208) 939-0301 to proceed.

Please note:

    ➢ Orders can be voided up to 2 hours after order placement online during business hours.**

    ➢ Your order may begin processing immediately after order placement and it may not be possible to void or cancel at that time. 


** CBP Business Hours:  Monday - Thursday 9 AM - 3 PM MST, Friday 9 AM - 12 PM MST

In-stock items typically ship within 2 - 4 business days depending upon the manufacturer. 

     ➢ Some items are made upon order. These items are noted with their specific shipping time frame.

     ➢ Items that are out of stock will ship as they become available.

     ➢ Processing time does not include Saturday & Sunday.

The shipping carrier will vary depending upon the manufacturer.

Shipping Methods



Transit times will depend on the service selected at the time of checkout.  This does not include order processing time by the manufacturer.

     ➢ Ground Shipping:  2 - 7 business days

     ➢ International Shipping:  6 - 10 business days

     ➢ 2 Day Shipping:  2 business days

     ➢ Overnight Shipping:  1 business day

     ➢ Freight Shipping:  2 - 7 business days

You can track your order through your shipping confirmation that you will receive via email when your order is ready to ship.  Your shipping confirmation will contain the shipping carrier and tracking number.  

You can also view your order status in your account for the most up to date information.

Shipping charges do NOT include customs, duties, taxes or border crossing fees.  

Shipping charges are calculated by the shipping carrier based upon the order weight and box size.  Our online store offers items from multiple manufacturers that ship from multiple locations.

     ➢ For orders with products from multiple manufacturers/locations, each manufacturer/location shipping charge will be included in the shipping charge at checkout unless specified on the items page. 

     ➢ Multiple piece shipments or large orders require additional shipping charges.

The CBP Office & Warehouse will be closed:

     ➢ Independence Day:  July 4 - 5, 2021

     ➢ Labor Day:  September 6, 2021

     ➢ Thanksgiving:  November 25 - 26, 2021

     ➢ Christmas:  December 25 - 25, 2021

     ➢ New Year's:  December 31, 2021

When the CBP Office and Warehouse are closed, no order will be processed or shipped.  Please refer to the CBP Holiday Schedule for the exact dates.  CBP will process and ship all order when regular business hours are resumed.

Please Note:  This includes 2 Day and Overnight Shipping options.

     ➢ Returns must be made within 2 weeks of the original purchase date.

     ➢ Product must be unused and in original product packaging.

     ➢ Buyer is responsible for the return shipping costs.

     ➢ Once the product is received, please allow 5 - 7 business days for the refund to be applied to your account (original payment method).

     ➢ The shipping charges on the original order will not be refunded.

     ➢ No return/refund for used products.

Start Your Return Here

ALL SALES FINAL for DVD's, CD's and BOOKS.

     ➢ Within 90 days from the date of purchase unless noted on the product page.

     ➢ Buyer is responsible for return shipping costs.

     ➢ A copy of the order receipt with the return reason must be included in the box.

     ➢ Product must be unused and undamaged in the original product packaging.

     ➢ Once the product is received, please allow 5 - 7 business days for the refund to be applied to your account (original payment method).

     ➢ The shipping charges on the original order will not be refunded.

     ➢ NO Returns will be accepted after 90 days from the date of purchase.

Start Your Return Here

     ➢ Within 90 days from the date of purchase unless noted on the product page.

     ➢ Product must be unused and undamaged in original product packaging.

     ➢ The shipping charges for the exchange will be the customers responsibility.

     ➢ A copy of the order receipt with instructions for the exchange must be included in the box.

     ➢ Once the product is received, please allow 1 - 2 business days for the product exchange.

     ➢ No Exchanges will be accepted after 90 days from the date of the purchase.

Start Your Exchange Here

Ship all Returns and Exchanges to:

CBP Seminars

Attention: Returns

1160 Taylor Street Suite 100

Meridian, ID  83642

     ➢ Must be within three (3) months from the date of the purchase.

     ➢ Product must be unused and undamaged in the original product packaging.

     ➢ Must include a copy of the original invoice with the reason for the return or must be verbally preauthorized.

     ➢ A 3% processing fee will be applied to all refunds.

     ➢ Must be within three (3) months from the date of the purchase.

     ➢ Product must be unused and undamaged in the original product packaging.

     ➢ Must include a copy of the receipt with instructions for the product exchange.

     ➢ Once the product is received, please allow 1 - 2 business days for the product exchange.

     ➢ Shipping charges for the product exchange will be the customers responsibility.

     ➢ No Exchanges will be accepted after three (3) months from the date of the purchase.

     ➢ A 3% processing fee will be applied to all refunds.

Ship all Returns and Exchanges to:

Circular Traction Supply

7602 Talbert Avenue, Unit 9

Huntington Beach, CA  92648

     ➢ 21 day Return Policy from the day of delivery.

     ➢ No full refunds after 21 days from the day of delivery.

     ➢ 20% restocking fee on orders exceeding 21 days after the day of delivery.

     ➢ Items returned must be unused and undamaged in the original product packaging.

     ➢ Buyer is responsible for return shipping costs & re-shipping costs on their order errors.

     ➢ Shipper Error costs will be covered by the shipper & no restocking fee.

     ➢ A 3% processing fee will be applied to all refunds.

Ship all Returns to:

TruCurv Products

Attention: Peter Palomino

812 Westmont Drive

Alhambra, CA  91803

ALL SALES FINAL FOR FULL FOOT LIFTS

     ➢ No Refunds on this product.

     ➢ No Exchanges on this product.

Limited Warranty

3-D In Office Denneroll Traction Table System &

2-Way Apparatus

The Limited Warranty applies to the 3-D In Office Denneroll Traction Table System & 2-Way Apparatus, and only for these products, purchased from Chiropractic BioPhysics (CBP). Straps and Ratchet systems, components of the 3-D In Office Denneroll Traction Table System & 2-Way Apparatus, are not covered under the Limited Warranty.

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period.

During the warranty period, CBP will repair or replace, at no charge, products or parts of the product that prove defective because of improper material or workmanship, under normal use and maintenance.

The Warranty Period for the 3-D In Office Denneroll Traction Table System & 2-Way Apparatus purchased from CBP is 1 year from the date of purchase.

  • To obtain warranty service, you must first contact CBP to determine the problem and the most appropriate solution for you.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

The Limited Warranty applies to the following Denneroll Products, and only for these Denneroll Products, purchased from Chiropractic BioPhysics (CBP).

  • Cervical Denneroll (Small, Medium, Large)
  • Lumbar Denneroll (Small, Medium, Large)
  • Thoracic Denneroll
  • Thoracic Retrainer
  • Thoracic Support Block System
  • Compression Extension Unit
  • Posture Regainer
  • ScoliRoll (Lumbar, Thoracic)
  • Elevation Blocks

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period; offset, tilt, air pockets, etc. of the foam-based products.

The Warranty Period for the above Denneroll Products purchased from CBP is 3-month user warranty for a single user.

  • To obtain warranty service, you must first contact CBP to determine the problem and the most appropriate solution for you.
  • CBP will replace the item at no charge within the warranty period.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

The Limited Warranty applies to Stroops Pro-Lordotic Neck Exercisers, and only for Stroops Pro-Lordotic Neck Exercisers, purchased from Chiropractic BioPhysics (CBP).

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period. 

The Warranty Period for the Stroops Pro-Lordotic Neck Exercisers purchased from CBP is 3 months from the date of purchase.

If the Pro-Lordotic breaks within the warranty period:

  • Please ship the broken Stroops Pro-Lordotic Neck Exerciser(s) to CBP.
  • Include a copy of the original receipt with instructions for the product replacement
  • Once the broken item(s) is received by CBP, we will replace at no charge for the item(s) itself.
  • Customer will be responsible for all shipping charges.

Return Address:

CBP Seminars

1160 Taylor Street Suite 100

Meridian, ID  83642

Limited Warranty

UTS Total Spine

UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device

UTS Recumbent, Supine and Seated Bench

The Limited Warranty applies to the:

  • UTS Total Spine
  • UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
  • UTS Recumbent, Supine and Seated Bench

and only for these products, purchased from Universal Tractioning Systems (UTS). Straps and spreader bars, components of the products above, are not covered under the Limited Warranty.

The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period.

During the warranty period, UTS will repair or replace, at no charge, products or parts of the product that proves defective because of improper material or workmanship, under normal use and maintenance.

The Warranty Period for the:

  • UTS Total Spine
  • UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
  • UTS Recumbent, Supine and Seated Bench

purchased from UTS is 1 year from the date of purchase.

  • To obtain warranty service, you must first contact UTS to determine the problem and the most appropriate solution for you.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.